bk8 Privacy Policy
At bk8, protecting your personal information is our top priority. Read this policy to learn in detail how we collect, store, and use your information.
Introduction and Applicability
bk8 is an online gaming and betting platform that provides services to users in Bangladesh. This Privacy Policy ("Policy") applies to the use of the bk8casino.cam website and mobile app. This Policy describes how bk8 collects your personal information, the purposes for which that information is used, and how it is kept secure.
By using this website or registering an account with us, you will be considered to have agreed to this Privacy Policy. Our Terms and Conditions apply alongside this Policy, and both documents should be read together.
bk8 reserves the right to update this Policy at any time. If any significant changes are made, we will notify you via your registered email or through a notification on the platform. The latest version of the Policy will always be available on this page.
What Information We Collect
bk8 collects various types of information to improve your experience and provide secure services. Below is a detailed description of the information collected:
2.1 Identity Information
- Full name and date of birth
- National ID number or passport number (for KYC verification)
- Email address and mobile number
- Current and permanent address
- Profile photo or copies of documents provided by you
2.2 Financial Information
- bKash, Nagad, Rocket, or Upay account numbers (required for transactions)
- Bank account number and bank name
- Deposit and withdrawal history
- Wallet balance and transaction details
2.3 Technical Information
- IP address and browser type and version
- Device type, operating system, and screen resolution
- Session information such as login time, session duration, and page visit details
- Information collected through cookies and similar tracking technologies
2.4 Gaming Activity Information
- Betting history, game sessions, and results
- Bonus claim details and promotional participation records
- Preferred game categories and playing patterns
- Records of communications with customer support
Methods of Data Collection
bk8 collects your information in the following ways:
3.1 Direct Collection
When you register an account at bk8, submit documents for KYC verification, make a deposit or withdrawal, or contact our customer support team, you provide information to us directly. This information is given voluntarily and is necessary for the provision of services.
3.2 Automatic Collection
When you access our platform, certain technical information is collected automatically. Browsing activity, session information, and device-related data are collected through cookies, web beacons, and log files. This is necessary to ensure the platform functions properly and for security monitoring.
3.3 Collection from Third Parties
For the purposes of identity verification and fraud prevention, we may sometimes collect information from trusted third parties (such as KYC service providers). In such cases, the third party's own privacy policy will also apply.
Purpose of Data Use
bk8 uses collected information only for specific and legitimate purposes. Each purpose is described in detail below:
4.1 Service Provision and Operation
Your information is used to manage your account, process transactions, distribute bonuses, and provide gaming services. This is essential to ensure bonuses are correctly credited after deposits and withdrawal requests are fulfilled on time.
4.2 Identity Verification and Security
Your identity information is verified to ensure account security, prevent unauthorized access, and protect against fraud. Documents submitted for the KYC process will be used solely for this purpose.
4.3 Customer Service and Support
We use your email address and mobile number to contact you, resolve issues, and inform you of important updates regarding your account. Our 24/7 live chat and email support team provides service in both Bengali and English.
4.4 Responsible Gaming Program
Gaming activity information is used to implement our responsible gaming policy. If a concerning pattern is observed in a user's gaming behavior, we may take steps to offer support.
4.5 Platform Development and Analytics
Anonymous analytical data is used to improve the user experience, add new features, and monitor platform performance. No personal identity is revealed in this analysis.
4.6 Marketing and Promotional Communications
If you have consented to marketing communications, you may be informed about new promotions, bonuses, and service updates. This consent can be withdrawn at any time.
Data Disclosure and Sharing
bk8 does not sell, rent, or transfer your personal information to third parties for commercial purposes. However, information may be disclosed in the limited circumstances described below:
5.1 Service Provider Partners
Necessary information may be shared with trusted service providers for payment processing (bKash, Nagad, Rocket, Upay, and bank transfers), identity verification, and technical infrastructure management. These partners are required to use the information only for the specified purpose.
5.2 Legal Obligations
We may be required to disclose necessary information in response to a court order, legal proceedings, or a valid request from a government authority. In such cases, we will make every effort to notify you in advance where possible.
5.3 Fraud and Security
If fraud, money laundering, or any other illegal activity is suspected, necessary information may be shared with the relevant authorities. This is done to protect all users.
5.4 Business Transfer
In the event of a future business merger, acquisition, or asset sale, user information may be subject to transfer. In such circumstances, we will provide users with advance notification.
Data Security Measures
bk8 applies modern technical and organizational measures to protect your information. Our security framework consists of the following elements:
6.1 Encryption Technology
All data transmitted on the platform is protected by SSL (Secure Sockets Layer) encryption. Financial transaction data is secured through an additional layer of encryption.
6.2 Access Control
Only authorized personnel are granted access to user information based on specific requirements. All access is logged and reviewed regularly.
6.3 Regular Security Reviews
Regular security tests and reviews are conducted to identify vulnerabilities in our systems. A defined process is in place to respond quickly to any security incident.
6.4 Response to Security Breaches
In the event of a data breach, we will notify affected users and the relevant authorities as quickly as possible and take the necessary steps to bring the situation under control.
Cookie Policy
bk8 uses cookies and similar technologies to improve your browsing experience. Cookies are small text files stored on your device.
7.1 Essential Cookies
These cookies are necessary for the basic functioning of the platform. They are used to maintain login sessions, perform security verification, and save user preferences. Disabling these cookies will prevent you from using many features of the platform.
7.2 Analytical Cookies
These cookies are used to understand how users interact with our platform. The information collected is anonymous and is used only to improve platform performance.
7.3 Cookie Control
You can block or delete cookies by changing your browser settings. Please note that disabling essential cookies may negatively affect your user experience.
Data Retention Period
bk8 retains your information for as long as it is necessary for providing services or fulfilling legal obligations.
8.1 Active Accounts
All relevant information will be retained for as long as your account remains active. This is necessary to maintain service quality and preserve your transaction history.
8.2 After Account Closure
Even after an account is closed or cancelled, certain information may need to be retained for legal, regulatory, and financial reasons. Such information is generally retained for up to five years from the date of account closure.
8.3 Marketing Data
If consent for marketing communications is withdrawn, the information used for that purpose will be deleted or deactivated within a reasonable time.
Your Rights
bk8 respects your rights over your personal information. You may exercise the following rights:
9.1 Right of Access
You may request a copy of your personal information held by us. We will provide this information within 30 working days of receiving your request.
9.2 Right of Correction
If any information we hold about you is inaccurate or incomplete, you may request a correction. Many details can be updated directly from your account settings.
9.3 Right to Erasure
In certain circumstances, you may request that your personal information be deleted. However, it may not be possible to delete all information in cases of legal obligations or ongoing disputes.
9.4 Right to Object to Processing
You may object to the processing of your information for specific purposes, particularly for marketing communications. If you raise such an objection, we will stop using your information for that purpose.
9.5 Right to Withdraw Consent
You may withdraw any consent you have given at any time. Withdrawal of consent will not affect the validity of processing carried out before the withdrawal.
To learn more about our services and your rights, read our About Us page, where bk8's goals and values are discussed in detail.
Children's Privacy
bk8's services are intended solely for adults, and account registration and use of services by anyone under the age of 21 is strictly prohibited. We never knowingly collect information from minors.
If it becomes known that information from a minor has been collected by us inadvertently, that information will be deleted immediately and the associated account will be closed. Parents or legal guardians may contact us regarding this matter.
International Data Transfer
Although our services are operated from Bangladesh, due to the nature of the technical infrastructure, your information may be stored or processed on servers outside Bangladesh.
In such cases, we ensure that transferred information receives the same standard of protection as described in this Privacy Policy. Third-party providers associated with us are contractually bound to maintain appropriate security measures.
Policy Changes and Updates
bk8 reserves the right to update this Privacy Policy as needed. After each update, the "Last Updated" date at the top of the Policy will be changed.
For significant changes, registered users will be notified by email or through a notification on the platform. Continued use of the platform after changes are made will be considered as your agreement to the revised Policy.
If you have any questions about any changes, please contact our customer support team. Answers to our privacy and data protection questions can be found on the FAQ page for general queries.
Contact Us
If you have any questions, concerns, or requests to exercise your rights regarding this privacy policy, please contact us. Our data protection team will respond to your request as soon as possible.
Privacy Contact
Email: [email protected]
Our customer service team provides support in Bengali and English 24/7.